Effective Date: March 1, 2026

 

Mensana Collaborative respects your privacy and is committed to protecting the personal information of individuals who visit our website. This Website Privacy Policy describes how information is collected, used, and protected when you visit the Mensana Collaborative website. This policy applies to website visitors and online users and to information collected through the Mensana Collaborative website. It is separate from the Notice of Privacy Practices, which governs how medical information is handled once someone becomes a patient. Mensana Collaborative is committed to maintaining an accessible website for individuals with disabilities.

 

CATEGORIES OF PERSONAL INFORMATION COLLECTED

Mensana Collaborative may collect the following categories of personal information under the California Consumer Privacy Act and California Privacy Rights Act:

• Identifiers (name, email address, IP address)

• Contact information (phone number, email address)

• Internet or electronic network activity information (pages visited, browsing activity, device information)

• Geolocation data (general geographic location derived from IP address)

• Professional or employment information if voluntarily submitted through forms

• Inferences drawn from browsing activity used to improve website functionality

 

SOURCES OF PERSONAL INFORMATION

Personal information may be collected from:

• Information voluntarily provided through website forms

• Automatic collection technologies such as cookies and analytics tools

• Third-party service providers assisting with website functionality

• Referral or marketing platforms that direct users to the website

 

INFORMATION WE COLLECT

When you visit our website, we may collect certain information automatically or when voluntarily provided. You may provide personal information when you submit a contact form, request information about services, schedule a consultation, and communicate with our admissions team.

 

Information you provide may include your name, email address, phone number, and information related to treatment inquiries. Providing information through the website is voluntary. Submitting information through the website does not create a patient-provider relationship and does not automatically create a medical record. Information submitted through the website prior to becoming a patient is not considered Protected Health Information under HIPAA unless it becomes part of a patient's medical record.

 

AUTOMATICALLY COLLECTED INFORMATION

When you visit the website, certain technical information may be collected automatically, including the internet Protocol (IP) address, browser type, device type, pages visited, time spent on pages, and referring website addresses. This information is used to improve website performance, usability, and security.

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COOKIES

Cookies are small data files stored on your device when you visit a website. Mensana Collaborative may use cookies to improve website performance, understand how visitors use the website, and enhance the user experience. You may disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.

 

ANALYTICS

Mensana Collaborative may use analytics services to understand how visitors interact with the website. These tools may collect information such as pages viewed, navigation patterns, time spent on pages, and general geographic region. Analytics data is used in an aggregated and anonymized manner to improve website design and functionality. Mensana Collaborative does not use analytics tools to intentionally collect Protected Health Information.

 

ADVERTISING AND TRACKING TECHNOLOGIES

Mensana Collaborative may use limited advertising or performance tracking technologies to understand how users find the website and to measure the effectiveness of outreach efforts. These technologies may include pixels, tags, and racking scripts. These technologies may collect technical information such as device type, browser type, general location and website interactions

 

Mensana Collaborative does not permit advertising tracking technologies to collect identifiable health information from authenticated patient portals, appointment systems, or electronic health record platforms. Mensana Collaborative does not sell personal information and does not intentionally share Protected Health Information with advertising platforms. Where third-party technologies are used, Mensana Collaborative works to implement reasonable safeguards to protect privacy.

 

HOW INFORMATION IS USED

Information collected through the website may be used to respond to inquiries, provide information about services, improve website functionality, monitor website performance, and maintain website security. Website information is not used to create a medical record unless a person becomes a patient of Mensana Collaborative. Information may be used for the following business purposes:

• Providing requested services or information

• Responding to inquiries or consultation requests

• Operating and maintaining website functionality

• Security and fraud prevention

• Internal analytics and service improvement

• Complying with legal obligations

 

SHARING OF INFORMATION

Mensana Collaborative does not sell personal information. Information may be shared with trusted service providers that assist with website hosting, website analytics, and technology services. These providers are required to maintain reasonable safeguards to protect information and must sign a Business Associate Agreement. Information may also be disclosed if required by law.

 

DATA SECURITY

Mensana Collaborative uses reasonable administrative, technical, and physical safeguards designed to protect information collected through the website. However, no internet transmission can be guaranteed to be completely secure. Visitors should avoid submitting highly sensitive personal health information through website forms.

 

DATA RETENTION

Mensana Collaborative retains personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the information and legal requirements.

 

CALIFORNIA PRIVACY RIGHTS (CCPA / CPRA)

California residents have certain privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include:

• The right to request access to personal information collected

• The right to request deletion of personal information

• The right to know how personal information is used

• The right to correct inaccurate personal information

• The right to limit the use of certain sensitive personal information

 

Mensana Collaborative does not sell personal information and does not share personal information for cross-context behavioral advertising as defined under California law. California residents may submit privacy requests by contacting Mensana Collaborative using the contact information below. Requests will be processed in accordance with applicable California privacy laws. California residents have the right not to receive discriminatory treatment for exercising privacy rights. Mensana Collaborative will not discriminate against individuals who exercise their privacy rights under California law.

 

CHILDREN'S PRIVACY

This website is not intended for use by children under the age of 13. Mensana Collaborative does not knowingly collect personal information from children through its website.

 

THIRD-PARTY LINKS

This website may contain links to third-party websites. Mensana Collaborative is not responsible for the privacy practices or content of those websites.

 

DO NOT TRACK SIGNALS

Some browsers offer a “Do Not Track” signal that indicates a user’s preference not to be tracked across websites. Because there is currently no consistent industry standard for responding to Do Not Track signals, Mensana Collaborative does not currently respond to such signals.

 

CHANGES TO THIS POLICY

Mensana Collaborative may update this Website Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

CONTACT INFORMATION

If you have questions about this Website Privacy Policy or wish to exercise privacy rights, please contact:

Mensana Collaborative
3771 Rio Rd, Suite 111

Carmel, CA 93923

831.293.7300